Coverage
The warranty applies to an original SILQ device purchased through an authorised channel and covers verified manufacturing defects during normal personal use.
Not covered
Coverage excludes normal wear, consumable parts, cosmetic changes, misuse, liquid damage where the product is not rated for immersion, impact, unauthorised repair, commercial use, missing proof of purchase and damage caused by unsuitable chargers or power sources.
Making a claim
Use the contact form with your order number, the problem and clear photographs or video. We may request troubleshooting or return inspection before approving repair or replacement.
Remedy
For an approved claim, we may repair or replace the affected device with the same or an equivalent model. This warranty is additional to rights available under applicable consumer law.